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After sales services

                                                                         Aftersales_Kitchen.JPG

Lafayette offer a unique After Sales and Settling In Service, designed to ease your move into the French system and way of life.  It is available to everyone who has property in the South-West of France, (not only clients of Lafayette – although Lafayette clients do benefit from our initial Complimentary Settling in Service, as detailed below).

Our After Sales team have many years of experience working with international clients and we offer a combination of a friendly but professional approach.  Clients benefit from our well established network of support services, together with tailor made packages to match your individual needs.

We also offer a Seller’s Service (see below for more information) – to help you highlight your home’s best features and stand out from the competition.

Contact us:
Anita Phillips:  0033 (0)6 30 92 80 25           e-mail: aftersales8@lafayetteimmobilier.com

Complimentary settling in service

We offer this special advisory service to all clients who have recently purchased a property with Lafayette, enabling clients to settle into their new home as smoothly as possible:

  • A Personal Consultation with an experienced member of our After Sales Team who can provide help and  advice on a wide range of useful subjects.
  • Helpful information on a range of subjects such as education, local taxes, pets, health, etc. 
  • Advice about connecting to the telephone system, opening bank accounts, direct debits with utility companies and internet access. 
  • Advice about changing over and setting up accounts for electricity, water etc.
  • We can contact artisans, suppliers and architects to provide quotes for renovation or repair work, swimming pools, a new kitchen or bathroom.
  • Full information packs about the local facilities and services e.g. local schools, doctors, dentists, vets, mayor’s office and shops.
  • Advice on how to gain an income from your property through rentals on a permanent or seasonal  basis.
  • If you would like further specialised assistance, you can buy one of our support packages.

The services we offer

All property owners in South-West France can take advantage of our services.  After a personal consultation, we tailor the type of package to match your individual needs.  Here are some examples of the type of work that we do and how we can help:

INFORMATION
Factsheets on a range of useful subjects such as the health service, driving in France, starting a business, maintaining your septic tank, child benefit, etc.
Local information about the area where you live and the local contact numbers for dentists, doctors and emergency services.

ADMINISTRATIVE & FINANCIAL

  • Obtaining insurance quotes for house, contents, cars, travel and health.
  • Helping with queries regarding utility bills, such as increasing your power supply.
  • Assistance with opening a local bank account.
  • Getting you connected to the telephone system, utilities and internet.
  • Assistance with enrolment of children into the local schools and colleges.
  • Re-registering vehicles.
  • Recommending local tax advisors to assist you with your financial and investment questions.
  • Obtaining mortgage quotes.

      

RENOVATION & CONSTRUCTION

  • Accompanied visits -  to your local Mairie to discuss planning permission, etc.
  • Contacting artisans, suppliers and architects to provide quotes for renovation or repair work, from kitchens to swimming pools.
  • Assistance with upgrading your septic tank or electrics in line with the regulations.

RENTING/WHILE YOU ARE AWAY

  • Advice on how to gain an income from your property through rentals on a permanent or  seasonal  basis.
  • Ordering and receiving deliveries of items, such as furniture, white goods and firewood to your property in your absence.
  • Arranging for small repairs to be carried out.
  • Recommending gite managers, cleaners, pool maintenance experts and gardeners to take care of your house, ready for your arrival.

TRANSLATION
Arranging for the translation of documents such as marriage certificates, degree certificates, etc.

OUR CHARGES
We offer 4 levels of support , from Bronze to Platinum Service and our charges are based on the time we estimate is involved to complete the client project.  Please contact us by telephone or e-mail Pippa or Anita for more details.
Bronze Service:        7 hours
Silver Service:        15 hours
Gold Service:         25 hours
Platinum Service:  35 hours
(Please note that small projects can be dealt with on an hourly basis if required, and that travelling time will be calculated from the nearest Lafayette Office).

FEEDBACK FROM CLIENTS
“Far better than any other Immobilier!”     Mr & Mrs B, Siorac
“Thank you for your help last year, without which we would have struggled a great deal -  the After Sales assistance made things so much easier”         Mr & Mrs D, Cazals
“They provided invaluable contacts for various products and services”        Mrs R, Issigeac
“Very helpful and a delight to work with”    Mrs C, Castelnaud
“We would recommend you to friends, which we have already done”       Mr & Mrs F, Prayssac
“Extremely helpful, the Service was invaluable to confirm and identify what we had to do. Thank   you!”     Mr & Mrs M, Tonneins
“If these suppliers you are recommending turn out to be as good as all at Lafayette we will be very happy!”  Mrs P, Issigeac
“Very, very helpful … an unexpected surprise!”    Mr L, Prayssac
“Your help has been invaluable”     Mrs F, Monpazier

SELLERS SERVICE
You only get one chance to make a great first impression when you sell your house.  The way you live in your home and the way it needs to be marketed for sale are two different things. 
Lafayette can help you highlight your home’s best features and stand out from the competition. 
We can recommend low cost solutions that have a big impact. 
We can work within every budget and strive to keep spending to a minimum!

THE SERVICE INCLUDES:
As well as the standard legal requirements, Lafayette can also provide a choice of additional valuable services to help you sell your property:

  • Homebuyer’s Report - survey report.
  • Independent Renovation Costing Guide.
  • A thorough pre-clean of your property.
  • Garden clearance and rubbish removal
  • House dressing service.
  • Roof cleaning.
  • Pest control.
  • Keyholding service - to provide regular house checks in readiness for viewing.

FOR MORE DETAILS OR A MEETING - CONTACT ANITA PHILLIPS.